30-DAY RETURN POLICY
At Trees n Trends we strive to offer you quality products and excellent customer service. We have a 30-day return policy on all items unless otherwise stated. Please read below for details and exceptions...
DAMAGED AND DEFECTIVE GOODS
- Regular Ground Shipments:
Please open and examine your merchandise at your earliest opportunity. Should there be any defect or damage to the item(s), please retain all packaging, and contact us within 1-3 days of receipt. Our Customer Service Center will be happy to guide you through the proper return process.
- LTL Freight Shipments:
Please carefully inspect your delivery upon arrival, and keep original, shipping/packaging materials intact. Should the package appear to have damage upon delivery, please note “DAMAGED” when you sign bill of lading or delivery receipt, or refuse delivery. Please contact our Customer Service Center immediately so that resolution with carrier can be initiated on your behalf.
- Should you receive an item that has been damaged in transit, or that possesses a manufacturing defect, please contact our Customer Service Center immediately within 1-2 business days after delivery. Item must be shipped back with original contents and original packaging. A Customer Service Representative will assist you in this process assuring that proper return policies have been followed.
ITEMS NOT ELIGIBLE FOR RETURN, CANCELLATION OR REFUND:
- Any custom ordered items such as patio furniture, outdoor cushions, and umbrellas must be cancelled within 48 hours to be eligible for full refund.
- FREIGHT Cancellation Fee:
Once a large item freight order is out for shipment (picked up by freight company and out for delivery), you will be charged a 15% Freight Cancellation Fee if you decide to cancel the order. However, if you cancel your order before it is out for delivery, this fee will not apply.
- Any item that has been damaged after delivery has been accepted.
- Any custom order that is “built to order”, or labeled “non-returnable” on the product page of the website.
- Any Item not in original box with sufficient packaging
- Any item not purchased via Trees n Trends website
- Any item that has been altered, modified, used, worn, or consumed
- Any item that is not in resalable condition
- You may not return online purchases to any of our retail store locations. Please contact our customer service center to process an online return.
CUSTOMER SERVICE CENTER
*Failure to follow or adhere to all details of our return policy for can result in a partial or full charge for the replacement item(s).